In this dynamic 1-day workshop, participants from diverse industries will enhance their conflict management skills in English. The focus will be on language and body language while handling conflicts within work teams and managing challenging interactions with customers. Through interactive role-plays, case studies, and practical communication strategies, participants will learn to navigate conflicts with confidence and professionalism. This workshop is designed to equip professionals with effective language tools to defuse tense situations, facilitate constructive dialogue, and achieve positive outcomes, ensuring better collaboration and customer satisfaction. Join us to strengthen your conflict resolution skills in an engaging and supportive environment!

GOALS

1. Develop Conflict Resolution Skills: Equip participants with effective strategies to manage and resolve conflicts both within work teams and with customers.
2. Enhance Communication Skills in English: Improve language proficiency for handling conflicts, using precise and professional English to ensure clarity and minimize misunderstandings.
3. Build Confidence in Conflict Situations: Boost confidence in navigating challenging situations through practice, allowing participants to remain calm and composed in real-life scenarios.
4. Promote a Collaborative Mindset: Encourage a solution-oriented approach to conflicts that focuses on achieving win-win outcomes and maintaining positive relationships.

TAKEAWAYS

1. Practical Communication Tools: A toolkit of phrases, expressions, and communication techniques tailored for conflict situations, both in internal team dynamics and customer interactions.
2. Conflict Assessment Skills: The ability to identify the root causes of conflicts, assess different perspectives, and determine the best approach for resolution.
3. Improved Listening and Negotiation Techniques: Enhanced active listening skills, along with strategies to negotiate effectively, de-escalate tensions, and reach mutually beneficial agreements.
4. Confidence in Handling Difficult Conversations: Greater self-assurance in managing difficult conversations professionally, using role-play scenarios to practice and receive feedback.
5. Personal Action Plan: A customized action plan for applying conflict management strategies in the participant's work environment, including follow-up tips for continuous improvement.

By the end of this workshop, participants will be well-prepared to handle conflicts constructively, communicate clearly, and foster a more harmonious workplace

TARGET AUDIENCE
Team Leaders and Managers, Customer-Facing Professionals, HR Professionals, Multicultural/International Teams

Trainer
Michelle K. Gilluly-Beham | Target Language Communication

Dates
04.11.2025 | 09:00 - 17:00 h

Location
ACstyria Mobilitätscluster GmbH | Parkring 1 | 8074 Raaba-Grambach

Price
ACstyria members € 610,- (excl. VAT)
Non-ACstyria members € 870,- (excl. VAT)