In today’s competitive market, effective customer-focused communication is essential. This 1-day interactive workshop is designed for business professionals from diverse industries who want to enhance their English communication skills for better customer interaction. We'll focus on key areas: who your customer is, their wishes/desires, what style of communication reaches them best, what methods and platforms support them best, crafting impactful social media messages, writing clear and professional emails, and delivering persuasive presentations to engage the customer. Participants will learn practical techniques for tailoring communication to diverse audiences, handling inquiries and feedback, and building a strong rapport with customers. Expect a mix of hands-on activities, real-life scenarios, and expert tips to elevate your customer communication.

TAKEAWAYS

• Phrases and language to make the messages people-centered and specific to your customers.
• Techniques for effective social media messaging in English.
• Best practices for customer-oriented emails.
• Strategies for engaging presentations that resonate with client

Join us to refine your English communication skills and boost your customer interactions!

TARGET AUDIENCE

• Business professionals who interact with customers in English and aim to improve their communication skills, Sales Representatives, Customer Service Personnel, Marketing Professionals, Team Leaders/Managers

Trainer
Michelle K. Gilluly-Beham | Target Language Communication

Dates
17.06.2025 | 09:00 - 17:00 h

Location
ACstyria Mobilitätscluster GmbH | Parkring 1 | 8074 Raaba-Grambach

Price
ACstyria members € 610,- (excl. VAT)
Non-ACstyria members € 870,- (excl. VAT)